About Supportive Health Ltd

Who we are and what we do?

Supportive Health Ltd provides staffing solutions for supporting service users in all aspects of their personal care needs in their own home and communal living.

We offer care services to people with physical disability, frail and elderly individuals, individuals with learning disabilities, challenging behaviour, dementia, autism, mental and sensory health needs from the age of 0 to 18, 18 to 65 and 65 and over.

Our team work within the local community and promote the value that people who require staff for supported living services including those with learning disabilities have the same fundamental rights as anyone else in society, which includes the right to develop and make informed choices about their lives. We provide a range of specialist residential and supported living services to support the people with Autism, Epilepsy, Asperger’s Syndrome, challenging behaviour or a mental health condition.

Our 24-hour personal and practical support is provided by well-trained, caring staff and is designed to ensure you continue to enjoy maximum independence as well as peace of mind, knowing that help is always at hand.
Service users will be supported in their homes, as home care or supported living in their apartment
Long term older service users would also be supported to improve their independence and well being.
Short term service users are also welcomed and would be supported according to their needs, wishes and preferences.
There will be on-call services to ensure that staffs are supported whenever there is need by a suitable manager or senior member of staff.

Our Aim

Our aim is to enable the people we support to achieve their goals, believing passionately that regardless of the challenges they face, everyone can accomplish extraordinary achievements with the right care in the right environment.

Customer expectations are rising in all areas of service industries. Our mission is to meet and exceed these expectations across our service.

Philosophy of Care

We value each person as an individual, and as part of a team, deliver the highest level of service user care which respects individuality, privacy, dignity in a safe homely setting.

We strive to enable people to shape their own futures according to their abilities, interests and aptitudes in order to maximise their independence, to accept personal responsibility, and to respect others, whatever their level of ability might be.

Our Staff

Our staff are trained to observe potential triggers, recognise early signs of relapse, create clear channels of communication and promote consistency that develops positive outcomes and minimises the occurrence of challenging behaviours.

We work with the people we support and their close network to establish behaviour patterns, remove barriers that restrict choice and equip people with the skills to reduce or self-manage their own behaviours.

Our staff are committed to delivering our Positive Behavioural Support Strategy and are trained in accordance with the principles of the MAPA programme.

Our Approach

The quality of care and support we provide to the people in our services is always our priority. We are proud of our commitment to quality and as a leading provider in the sector, we are consistently looking for ways in which we can improve and enable the people we support to live the lives they want; lives which are fulfilling, meaningful and happy.

We aim to have Good and Outstanding services than any other provider in Health or Social Care, but we’re also not complacent and recognise there is always so much more that we could do. The people we support and their experiences are our best tutors and using their feedback, we will build better quality care for all.

Respect and encourage the right of independence of all Service Users.
Recognise the individual uniqueness of Service Users, staff and visitors, and treat them with dignity and respect at all times.
Respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner.
Recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy that need of Service Users and staff.

Offer skilled care to enable people supported by us achieve their optimum state of health and well-being.
Treat all individuals supported by us and all Staffs who work here with respect at all times.
Uphold the human and citizenship rights of all who work and visit here and of all Service Users.
Support individual choice and personal decision-making as the right of all Service Users.